Our Commitment To You

You may, of course, decide to decorate within the property using different paints and/or colours.  This does mean, however, that we are unable to carry out any rectification of decorations, settlement or shrinkage that may occur.  Our contracted decorators can only attend to any corrections or rectifications required with the original specification paint colours intact.  Please also note that, over time, when ordering batches of paint, we may not be able to fully match the paint colours/finishes.  In this instance, we are unable to carry out whole room/house redecorations.

Accidents do happen of course but Galion are unable to cover damage caused to the property by home owners, other members of the public or privately hired contractors.  Please ensure you have appropriate home insurance in place to cover any accidental damage that may occur.

We are unable to cover damage to your property that is a direct result of bad weather, storms or a force majeure.  Please check your home insurance to see what is covered in this instance.

Your gardens have been laid to lawn with high quality turf. Border shrubs and hedgerow/trees may have also been included.  Please note that garden topography is at the hands of nature and Galion is unable to guarantee level gardens. It is important that these are cared for from the day you move in in order that they thrive and can be enjoyed over the years to come. Displacement and variations in surface levels, including scuffing and pitting, may arise due to natural topography, ground movement, undulation, and traffic. Hints and tips to help you look after your lawn and any trees/shrubs planted will be included in your Home User Guide. It is due to the intensive maintenance required that Galion is unable to cover your garden turf/plants/trees as part of the Galion 24 month warranty.

These are covered by the manufacturer’s warranty only.  Timber windows and doors (especially those exposed to the elements) require regular inspection and maintenance/re-painting.  It is important to read the manufacturer’s warranty and care guidelines.  We would strongly advise that any scratches, scrapes and/or fine wood splits are immediately treated/repaired and repainted.  You will find the manufacturer’s advice and details contained within your Home User Guide.

Appliances are covered by the manufacturer’s warranty only and will need to be registered as soon as possible after you move in.  All information on how to do this will be included in your Home User Guide.

These are covered by the manufacturer’s warranty only. Contact details for the windows and door manufacturer are contained within your Home User Guide.

Timber floors and staircases naturally shrink as they dry. As this drying occurs, it may result in squeaking components as they move against each other. This is normal and to be expected and not considered a defect unless excessively noisy.  Galion will work to Industry Guidelines in this regard so do check with the aftercare team to see if any squeaks are covered.

Galion works to Industry Standards in this regard and so we ask that you please check all windows and any glazed doors within the first 48 hours of occupation as any defects outside this period will not be covered.

All drains are surveyed, tested and signed off by Building Control and Warranty Surveyors prior to occupation. It is important not to flush wet wipes, nappies or other items.

Frost Covers are not provided for outside taps/pipework and so you might want to protect your property from burst pipes during freezing temperatures. Damage to properties as a result of frozen/burst pipes is not considered a builder's defect.

These are not designed for heavy machinery or vehicles over 3 tons in weight.  Unfortunately, we  are unable to cover any accidental damage caused during private works.

These are covered under the manufacturer’s warranty and problems arising with these should be addressed to the manufacture.  All contact details will be provided in your Home User Guide together with information on how to care for your garage doors.

You may have natural oak products on either the exterior or interior of the property, this is prone to discolouration which is natural in the life cycle of the timber.

Please ensure that any additional electrical works are carried out by qualified electricians.   Galion is unable to cover any private alterations/additional electrical works carried out by customers following completion.

Some modern cleaning products and equipment can be highly abrasive and/or damaging to most surfaces.  Whilst it is important to regularly clean and maintain sanitaryware, door/window ironmongery, kitchen doors & worktops, tiles and other flooring etc., it is important that you check with the manufacturer before using any products to avoid accidental damage.